Ticket Cancellation and Refund Rules - 2019


1. Indian Railways has amended and made certain changes to the refund rules and are effective w.e.f. 12.11.2015.

2. The major purpose of the new changes to the refund rules are as follows:
(a). To track the scope of misuse.
(b). To facilitate passengers with mobile ticketing services.
(c). To avoid the nature of touts/agents on black marketing of tickets.
(d). You will get automatic refunds of ticket fare on e-tickets in case of cancellation of trains.(w.e.f. 01.07.2015). No TDR filing is required in this case.

3. Major changes in the existing rules are as following:-

Rule Existing (before 12.11.2015) Revised (w.e.f. 12.11.2015)
1. Levy of clerkage per passenger for cancellation of unreserved, RAC and W/L tickets:-
(a). Unreserved (second class): Rs. 15.
(b). Second class (reserved) and other classes: Rs. 30
Levy of clerkage per passenger for cancellation of unreserved, RAC and W/L tickets:-
(a). Unreserved (second class): Rs. 30.
(b). Second class (reserved) and other classes: Rs. 60
2. Cancellaton charge per passenger for confirmed tickets:-
(a). 48 hours before the scheduled departure of the train minimum cancellation charge
1st AC class: Rs.120
2AC Class Rs. 100
3AC/ACC/3A economy: Rs. 90
Second sleeper class: Rs. 60
Second class Rs. 30
(b). Between 48 hours and 6 hours before the scheduled departure of the train @ 25% subject to minimum charge as per (a) above.
(c). From 6 hours before the scheduled departure of the train and upto 2 hours after the actual departure of the train @ 50% subject to minimum charge as per (a) above.
(d). No refund after the above prescribed time limit.
Cancellation charge per passenger on confirmed (reserved) tickets:-
(a). 48 hours before the scheduled departure of the train minimum cancellation charge
1st AC class: Rs. 240
2 AC Class              : Rs. 200
3AC/ACC/3A economy: Rs. 180
Second sleeper class  : Rs. 120
Second class               : Rs. 60

(b). Between 48 hours and 12 hours before the scheduled
departure of the train @ 25% subject to minimum charge as per (a) above.
(c). between 12 hours and 4 hours before the scheduled departure of the train @ 50% subject to minimum charge
as per (a) above.
(d). No refund after the above prescribed time limit.
3. Partially confirmed: Upto two hours after the actual departure of the train. Partially confirmed: Upto half an hour before the scheduled departure of the train,
4. Refund on unused RAC/WL tickets: Upto 3 hours of the actual departure of the train subject to deduction in clerkage charge. No refund after the above prescribed time limit. Refund on unused RAC/WL tickets: Upto half an hour before the scheduled departure of the train subject to deduction of clerkage charge. No refund after the above prescribed time limit.
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